Drafter
Clerk 08/01/2024
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A MOTION acknowledging receipt of the King County Website Upgrade Report in response to the 2023-2024 Biennial Budget Ordinance, Ordinance 19546, Section 122, as amended by Ordinance 19712, Section 86, Proviso P2.
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WHEREAS, the 2023-2024 Biennial Budget Ordinance, Ordinance 19546, Section 122, as amended by Ordinance 19712, Section 86, Proviso P2, states that $200,000 shall not be expended or encumbered until the executive transmits a report addressing concerns about the King County website upgrade, and a motion that should acknowledge receipt of the report addressing concerns about the King County website upgrade. The proviso also states that the report addressing concerns about the King County website upgrade shall include, but not be limited to, the following:
A. A description of the process used to determine user satisfaction with the upgraded website and an ongoing mechanism by which internal county users and the public can provide website feedback and suggested improvements. The process shall include, but not be limited to, gathering user satisfaction data on: overall impression; the ease of finding specific information or county services; website organization and ease of navigation between pages; website accessibility; website aesthetics; and functionality of the mobile version of the website. The process to determine user satisfaction with the upgraded website shall include both internal county users of the website, as well as the public, and should be complete no later than June 1, 2024; and
B. A summary of the findings from the process described in subsection A. that includes user satisfaction metrics, any trends that were identified, and the steps that KCIT will take to make changes to the King County website to mitigate any adverse findings related to user satisfaction.
Additionally, the proviso states that the executive should electronically file the report addressing concerns about the King County webs...

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