Title
A MOTION relating to public transportation; acknowledging receipt of the Access paratransit service update submitted in response to the 2021-2022 Biennial Budget Ordinance, Ordinance 19210, Section 113, Proviso P2.
Body
WHEREAS, the 2021-2022 Biennial Budget Ordinance, Ordinance 19210, Section 113, Proviso P2, states that $1,000,000 of the transit appropriation shall not be expended or encumbered until the executive transmits two Access paratransit service updates, the first by August 31, 2021 and the second by August 31, 2022, and a motion acknowledging receipt of each Access paratransit service update is passed by the council, and
WHEREAS, Ordinance 19210, Section 113, Proviso P2, directs that the Access paratransit service update motions required by the proviso are to reference the subject matter and the proviso's ordinance, ordinance section and proviso number in both the title and body of the motions, and
WHEREAS, in recognition of the importance of Access paratransit to the passengers it serves and to reflect the council's commitment to service excellence in Access paratransit operations, each Access paratransit service update should include, but not be limited to:
1. The contractor's compliance with contract terms;
2. Performance metrics and trends over each reporting period, including, but not limited to:
a. on-time performance;
b. pick-up window, including early pick-ups, late pick-ups and excessively late pick-ups;
c. missed trips;
d. drop-off window, including early drop-offs and late drop-offs;
e. on-board time and excessively long trips; and
f. will call;
3. Areas of deficiency or improvement during each reporting period;
4. Potential service improvements, including information about their budgetary requirements; and
5. Potential service innovations, such as increased opportunities for same-day service using taxicabs or transportation network companies, including information about their budgetary requirements, and...

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